Man Holding Credit Card And Using Cell Phone Holding Credit Card With Shopping Online

We’re launching Fraud Facts, a monthly member education series, to help you defend yourself against fraud. We’ll highlight common types of scams in order to help you identify a fraudster, and let you know what to do if you think you’ve fallen victim to scam. At cPort, we are always here to help – please contact us at 1-800-464-0253 or [email protected] if you have any questions about your accounts.

“Suspicious Debit Card Activity” Calls & Messages

In this type of scam, fraudsters pose as financial institution employees in a call or text alerting you of supposed fraudulent debit card activity. The call or text may even appear to come from the financial institution’s phone number. The fraudster’s goal is to confirm your debit card number, your card PIN, and the security code on the back of the card. They may ask you to confirm your PIN in order to confirm transactions as fraud.

Through some high profile data breaches at health insurance providers, rewards program providers, credit bureaus, merchant terminals, and social media sites, fraudsters now have access to more consumer information that helps them carry out more authentic-seeming scams like these.

Here are some tips to keep in mind to help identify a fraudulent call or message about debit card transactions:

  • cPort will not ask you for your PIN or the 3-digit security code on the back of your card.
  • A text message from cPort’s fraud alert system will come from a 5-digit number and not a 10-digit number resembling a phone number. cPort’s texts may ask you to respond whether a charge is legitimate, but they will not include a link to click.
  • An automated call from cPort’s fraud alert system will only request your zip code, and no other personal information. If you confirm the transaction in question is fraudulent, you will be transferred to a live agent who will ask questions to confirm your identity.

Again, we’re here to help. If you receive a suspicious call or text, call cPort directly at 1-800-464-0253. Even if our offices are closed, option 2 on our main menu will connect you to 24/7 card support.