Call Center Associate

cPort Credit Union is currently accepting applications for a full-time Call Center Associate to work in our Member Care Department. This position is responsible for answering incoming calls, addressing incoming member emails in a timely manner, responding to member messaging and inquiries, dispersing online loan applications, and assisting the members with their broad range of needs. This position requires the ability to provide excellent member/customer service, computer knowledge, ability to multi-task and attention to detail. Candidates must have excellent interpersonal skills and enjoy working in a member/customer-focused environment.

Essential Duties

• Answering incoming calls.
• Assisting members with their broad range of needs.
• Addressing incoming member emails in a timely manner.
• Responding to member messaging and inquiries.

Location

This position will be located in Portland, ME with the potential for hybrid work. Requires initial in office training.

Saturday hours are required for this position.

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, dental vision, life insurance, 401k, paid holidays, vacation time, tuition reimbursement and career advancement opportunities.