Careers
cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, a bonus program, and an excellent benefits package to full-time employees including health insurance, dental insurance, life insurance, 401k, paid holidays, vacation time, tuition reimbursement and career advancement opportunities. cPort was named a 2020 Best Place to Work in Maine.
To apply, please send resume and cover letter to [email protected].
Call Center Manager
cPort is looking for an experienced, highly motivated individual to oversee its Member Care Department. This person will be responsible for directing the day to day operations of the call center, including leading a team of 8-10 individuals, working with members as needed, and managing necessary vendor relationships. This person will also need to focus on longer term objectives. These objectives include effectively analyzing data, evaluating performance, solving business issues, and developing necessary solutions in order to achieve objectives aligned with the credit union’s strategy.
Location: This position will be located in Portland.
Requirements:
- 3-5 years of similar or related experience
- Bachelor’s Degree or achievement of formal industry specific certifications
- Demonstrated proficiency in supervising and motivating employees
- Excellent leadership, coaching, verbal, and written communication skills
- Strong organizational and computer skills
- Commitment to cPort’s core values and vision
Benefits:
cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.
Member Service Representative
This position requires prior experience in providing excellent member/customer service, computer knowledge, ability to multi-task and attention to detail. Candidates must have excellent interpersonal skills and enjoy working in a member/customer-focused environment. The ideal candidate will also have experience in customer service within a financial institution or similar position. Saturday hours are required for this position.
Job Duties:
- Opening and maintaining member accounts including Savings, Checking, Certificates, Money Market accounts, etc.
- Opening and processing consumer loan applications. Accurate and efficient handling of all member information files and records in an organized, secure and confidential manner.
- Effective communication via telephone, mail and in-person. Attracting potential members by answering product and service questions and providing information about products and services that may be of benefit to the member.
- Assessing member/customer needs while building, maintaining, and expanding mutually beneficial relationships by recommending products and services.
- Working as a team with co-workers and contributing to team efforts by accomplishing related tasks as needed.
Requirements:
Two years’ work experience in a financial institution or customer service position is preferred.
Benefits:
cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.
Member Care Associate
This position is responsible for answering incoming calls, addressing incoming member emails in a timely manner, responding to member messaging and inquiries, dispersing online loan applications and assisting the members with their broad range of needs. This position requires the ability to provide excellent member/customer service, computer knowledge, ability to multi-task and attention to detail. Candidates must have excellent interpersonal skills and enjoy working in a member/customer-focused environment.
Location This position will be based in Portland. Saturday hours are required for this position.
Benefits:
cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.
Loan Operations Specialist
cPort Credit Union is currently accepting applications for a Loan Operations Specialist located at the Riverside Branch. The position requires attention to detail, excellent verbal and written communications skills, the ability to multitask and prioritize multiple tasks and duties, and the ability to research and problem-solve issues within job functions to increase efficiencies.
Job Duties:
- Maintain loan accounts
- Quality control of files
- Track documents
- Process loan payments, advances and adjustments
- Process payoff letters and discharge documents
- Track and process collateral liens which includes letters of guarantee, title applications, tracking related fees and maintain the title pipeline
- Respond to credit bureau disputes
- Scan and archive loan documents
- Prepare and process loan related forms which include subsequent actions, transfers, due date change and ACH requests to name a few
- Handle incoming requests and inquires for member accounts
- Handle communications between borrowers and third-party lending vendors
Requirements:
The candidate must be very organized, detail oriented, possess good oral/written communication skills, and thrive in a fast paced, deadline driven environment. Prior lending or banking experience is a plus. The ideal candidate must also be proficient with Microsoft office products. This position is located in Portland.
Benefits:
cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.
Full-Time Teller - Augusta
cPort Credit Union is currently accepting applications for a full-time teller position for the Augusta area. Saturday hours are required for this position. This position is paid hourly.
Desired Skills:
- Excellent member/customer service skills
- Accurate cash handling skills
- Computer knowledge
- Ability to multi-task
- Attention to detail
Benefits:
cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.
Full-Time Teller - Portland
cPort Credit Union is currently accepting applications for a full-time teller position for the Portland area. Saturday hours are required for this position. This position is paid hourly.
Desired Skills:
- Excellent member/customer service skills
- Accurate cash handling skills
- Computer knowledge
- Ability to multi-task
- Attention to detail
Benefits:
cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.
