Debit Card Control App Help

Yes. You must activate your cPort Visa® debit card before you load it into the Debit Card Control app.

No. You will need to enroll in the cPort Debit Card app separately by creating a username and password. Once you’ve done this, you can load your activated cPort debit card into the app.

The process of enrolling in the app creates a user profile on the app platform, which then enables the app features to be delivered to the app.

No. The Debit Card Control app only supports cPort debit cards.

The Debit Card Control app supports iPhone devices running the iOS 11 operating system and above, and supports Android devices running the operating system version 7 (i.e. Nougat) and above.

Your app will be locked for 30 minutes after six incorrect log in attempts.

• There is a "FORGOT PASSWORD" feature located next to the password field that can be utilized to assist with remembering your password.
• For security reasons, call center representatives will not be able to reset your password.

Simply download the app and log in using the username and password you have established for the app. You may use the same username and password on both iOS and Android devices.

Just look for the Visa mark and the contactless payment symbol when you are ready to make a purchase in-store.

To pay, simply unlock your Mobile device and hold it to the payment terminal – no need to open the app.

You may be prompted to enter your PIN on the payment terminal. This is the same PIN you use with your card. You may also be prompted to sign, depending on the merchant and the payment amount.

Following the purchase, you will receive a payment notification confirming the transaction.

To manage the user account for your app, go to User Profile under Settings where you can edit your password, email address, and mobile phone number associated with the Debit Card Control app.

Call cPort Member Care at 1-800-464-0253 or visit cportcu.or/contact-us

Yes, you must delete your old card information and add the new card information within the Debit Card Control app to ensure all token and account information is updated accordingly.

You will need to enroll the new card in the app. Once you have done this, your new card will appear on the Debit Card Control app card carousel.

The Debit Card Control app supports the cPort Member Consumer debit card, cPort Business Member debit card, cPort Health Savings Account debit card, and RCA Benefits card.