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Stay Safe with These Fraud Prevention Tips

There are countless ways scammers try to steal your personal information to gain access to your accounts or trick you into sending them money. If anyone calls, emails, or texts you asking for your sensitive information, do not engage with them. Call cPort at 1-800-464-0253 right away.

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Never give out personal information unless you initiated the contact.

Keep this in mind if someone unexpectedly contacts you directly through a phone call, text message, social media, or email and pressures you to answer personal questions about your account. If you weren't the one who initiated the dialogue, it's likely to be a scam, and the best thing to do is not engage. The only way to be sure you are talking to a trusted source is if you initiated the contact.

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cPort will never call, email, or text you asking for personal info.

Scammers use technology to change the phone number that appears on your caller ID. The name and number you see might not be real. This is also true for email addresses. If you are in doubt, you can always call cPort to make sure you are talking to a legitimate cPort representative.

Occasionally, cPort will return your call to discuss a transaction you initiated. In this case, we may ask personal questions like your date of birth, your mother’s maiden name, or your social security number to verify your identity. However, this only happens when you initiate a transaction on your account. cPort will NEVER ask for your online banking password.

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Be careful about email attachments and hyperlinks.

Scammers are experts at pretending they are a source you trust. They might use a real name or make up a name that sounds official. Some pretend to be from a business or financial institution you know.  Links and attachments in text messages and emails are ways that scammers lure victims to websites or software to capture personal information. If you didn't request the information or are not absolutely sure that it's real, call the organization and ask if it is a legitimate correspondence.

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Never share your online banking password.

Sometimes a scammer will contact you directly and claim there is a problem with one of your accounts. They will send you a security code to recite back to them, or, they might ask you for your password or PIN. This information will give the fraudster access to your accounts.

If you contacted cPort with an account issue, we might text you a security code to verify it is you. Please note that this process only occurs when you initiate contact.

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Monitor the activity on your accounts regularly.

Be in the habit of looking at your accounts regularly. If you see suspicious activity, call cPort at 1-800-464-0253 right away. We may be able to stop or reverse a fraudulent transaction. With online banking, you have the ability to be notified of any transactions that take place on your account.

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Keep information on your accounts current for proper identification purposes.

In the event you are a victim of a scam, time is of the essence. Making sure all your account information is up to date will help keep the process of protecting you moving. Why not check your cPort account profile information right now?

MFA and 2FA codes

Remember these two rules about One Time Passcodes

Verification codes are a security protection method that double-checks that a person trying to gain access to an account is the rightful owner. cPort will occasionally send you a one-time passcode to verify a new device trying to access your cPort online banking account (eBanking). This technique is an excellent way to prevent fraud. Recently we've seen fraudsters using sophisticated software to send a code and then call or text, posing as a trusted source. They trick people into sharing verification codes to unlock full access to their accounts. To stay protected, remember these two rules to determine if the code you receive is legitimate.

• You will only receive a One Time Passcode from cPort when connecting to cPort online banking (eBanking).

• cPort will NEVER call or text you asking for a One Time Passcode.

If you are unsure about a verification code you receive, call us at 1-800-464-0253